App support

Questions about using the app or technical problems: hyvinvalmennus@outlook.com. Publisher: Jere Neste.

This address is for app support, not healthcare or urgent assistance. Do not send health information or a safety plan. A response time cannot be guaranteed.

When reporting a problem

Include your device model, operating system, browser or app version, what you pressed and what happened. You can attach a screenshot after removing personal notes from it.

Where are notes saved?

In this browser for the web version, and in the app on this device for the mobile version. Data does not transfer automatically to another device. Read about privacy and data export before clearing your browser or uninstalling the app.

Using the app offline

Exercises in the mobile version being prepared are bundled with the app. External support sites need an internet connection. Offline use is not guaranteed for the web version.

When you need human support

Open Hyvinn’s Support & help or contact your care team. In immediate danger in the EU, call 112. Outside the EU, call your local emergency number. Support & help provides contact information, not an on-call worker.